| Customer Service |
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The cleanLP.com website is committed to maintaining your confidence and trust. Every part of the cleanLP.com website is designed to help you make informed decisions about choosing the best products for your school and science needs.
Once you've made your decision, our service doesn't stop. Our website is open twenty-four hours a day, seven days a week to serve you. We're ready to accept your orders at any time. It's easy and most important - it is convenient... and this means cleanLP.com saves time and money. We insist on providing our clients the highest level of privacy and security with regard to both your personal information and the data you submit to us for processing. The following questions and answers support our Customer Service Policies. |
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1. How do I place an Order?
Order directly On Line. To order from the cleanLP.com web site, simply select your products and click to add your selection. If you want to review the order information, click and make any changes. To complete the order form when you are finished, click to purchase the order and checkout. You can enter your credit card number directly into our secure order system. You will receive e-mail notification that your order has been received. If your product selection is back-ordered you can either cancel, or proceed in placing the order. Available products will be shipped. Your credit card will be charged separately for back-ordered products at the time of shipment, along with any applicable sales tax. If you later cancel back-ordered products, your shipping and handling charges will be credited back to you. Order by Phone. To place an order by phone, customers in the USA may call us at: (206) 440-3008. Call us anytime. Leave a message if we are busy and we will get back to you when you request it. Order by FAX. Another set of options is; you can print out your order for faxing to us at: (831) 306-5591. Order by U.S. Mail. Or you can send the order with a check, credit card number / expiration date or money order to: cleanLP.com 6830 Bothell Way #C424 Kenmore, WA 98028 If you have any other questions or comments, please email us at sales@cleanLP.com. |
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2. How secure is my Order?
We have taken every measure possible to make the ordering process safe on cleanLP.com. We use state-of-the-art technology to make ordering on-line safe and worry free. Our SECURE SERVER SOFTWARE accepts your order information, then encrypts it to keep it private and protected. If you prefer not to use your credit card online over the Internet, please call or e-mail us. We will take the payment information over the phone or we can send an invoice to your address. If you have any other questions or comments, please email us at sales@cleanLP.com. All purchasing and financial data transmitted to cleanLP.com via our website is encrypted using Secured Socket Layers (SSL). Secure Socket Layers is an internet standard encryption method used to protect the confidentiality of data, data integrity, and authenticity of the sender and the receiver. |
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3. What forms of payment are accepted?
We accept Visa, MasterCard and American Express credit cards using our Secure online software. You can also use your credit card for phone orders. If you prefer you can mail your check or money order to: cleanLP.com 6830 Bothell Way #C424 Kenmore, WA 98028 If you have any other questions or comments, please email us at sales@cleanLP.com. |
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4. How long will it take to receive my Order?
The products you order should arrive in 7 to 10 work days (standard ground) if the shipping address is in the Continental USA via U.S. Postal Service or United Parcel Service (UPS) depending upon the size and weight of your order (note: shipping times may vary seasonally). For more complicated packages requiring assembly and testing, we will provide a shipping date. Third-day and overnight shipping options are available for an additional charge for some orders being sent to addresses within the USA. International orders may take as long as three or more weeks to arrive. You will receive an e-mail with your Watercenter Order Number for reference. If you have any other questions or comments, please email us at sales@cleanLP.com. |
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5. What are shipping and handling costs?
Standard Shipping & Handling Costs apply for Domestic Orders based on weight and shipping options. For Special Delivery Options: Please Contact Us or e-mail us for rates and special instructions. If you have any other questions or comments, please email us at sales@cleanLP.com. |
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6. How can I contact cleanLP.com?
Phone: (206) 440-3008 FAX: (831) 306-5591 e-mail: sales@cleanLP.com At any time you can reach cleanLP.com by pressing the Contact Us link located in the Navigator Column on the left and Footer at the bottom of each webpage throughout our site. |
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7. I have a question, but do not want to Order?
Send questions via e-mail to cleanLP.com. We will e-mail you an answer as quickly as possible. If your question requires an in depth answer, please include your email address and phone number in case we need to call. |
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8. What if I want to inquire about my Order?
When you place an order, you will be given a cleanLP.com Order Number. You can trace your order by referencing this number. If you have any other questions or concerns about your order, you can reach us via:e-mail at sales@cleanLP.com or Please, phone us at (206) 440-3008 be sure to include your email address in your phone number. |
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9. What is your return policy?
We offer a 100% satisfaction guarantee on all products sold at cleanLP.com. If, for any reason, you find a product or service unsatisfactory, Contact Us and we will correct any problems. Direct any concerns about our products or services to our Sales Department via sales@cleanLP.com phone: (206) 440-3008. Please, include a comment indicating the reason for your problem so we can better serve you in the future. Please refer any technical support questions about cleanLP.com products to the Technical Support staff by e-mail. |
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10. What are the cleanLP.com Product and Service Guarantees?
We offer a 100% satisfaction guarantee on all products sold at cleanLP.com. Any concerns about our products or services should be directed to our Sales Department via e-mail at sales@cleanLP.com or phone at (206) 440-3008. (Note: Any technical support questions about individual water products should be directed to the technical support staff). If, for any reason, you find a product unsatisfactory, Contact Us and we will correct any problems. cleanLP.com uses state-of-the-art technology to make ordering on-line safe,secure and worry free. Our SECURE SERVER SOFTWARE accepts your order information, then encrypts the information to keep it private and protect your financial information. |
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